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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 cms hac list 2011


International ERP Software Seminar in Hannover, March 1st, 2011
Join ABAS on March 1st 2011 at the CeBIT Convention Center in Hannover, Germany and meet executives from midsize companies who have successfully implemented

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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New TEC 2011 Human Capital Management Buyer's Guide


In TEC's 2011 Human Capital Management Buyer's Guide, learn about the...

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2011 ERP Buyer's Guide: Showcase Your Solution


Get your ERP solution showcased in the TEC 2011 ERP Buyer's Guide for medium and large manufacturers.

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Dynamics GP Case Study: Angie's List


Angie's List, a source for ratings and reviews on contractors and doctors, selected Microsoft Dynamics GP to replace its existing enterprise resource planning (ERP) software. The solution has continued to evolve as the business needs have grown.

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Sitefinity CMS Compared to Open-source Solutions


Choosing between an open-source content management system (CMS) and a commercial product can have a strategic impact on an organization. This white paper outlines the advantages and disadvantages of open-source solutions compared to the Telerik Sitefinity solution in terms of installation costs, support, integration, usability, upgrades, standards compliance, user training, and return on investment (ROI).

cms hac list 2011  CMS Compared to Open-source Solutions Choosing between an open-source content management system (CMS) and a commercial product can have a strategic impact on an organization. This white paper outlines the advantages and disadvantages of open-source solutions compared to the Telerik Sitefinity solution in terms of installation costs, support, integration, usability, upgrades, standards compliance, user training, and return on investment (ROI). Read More

A Guide to Evaluating the Real Costs of an Open Source CMS


A common misconception when considering a Web content management solution (CMS) is that open source software will save you time and money. Just because you don’t have to pay subscription fees or shell out for licensing doesn’t mean there aren’t hidden costs with open source implementation. Find out the questions you should ask before choosing open source—and how to best evaluate and compare your CMS options.

cms hac list 2011  of an Open Source CMS A common misconception when considering a Web content management solution (CMS) is that open source software will save you time and money. Just because you don’t have to pay subscription fees or shell out for licensing doesn’t mean there aren’t hidden costs with open source implementation. Find out the questions you should ask before choosing open source—and how to best evaluate and compare your CMS options. Read More

SAP Seeking Cloud Success via SuccessFactors Buy


The 2011 holiday shopping season seems to have arrived a bit sooner for SAP, who forked out US$3.4 billion for SuccessFactors during the first weekend of December 2011 (see SAP’s official press release). Another curiosity of the acquisition is that it took place on Saturday, which hasn’t prevented bloggers and twitterers from swiftly contributing with their off-the-cuff opinions.

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Symantec 2011 SMB Disaster Preparedness Survey: Global Results


For the second year, Symantec’s SMB Disaster Preparedness Survey revealed that small to medium businesses (SMBs) are not taking disaster preparedness for their computer and networking systems as seriously as they should. Most SMBs don’t take action to prepare for disasters until after they have experienced loss from downtime, and this lack of preparation has a significant impact on their customers and their business.

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Sunrise Technologies' Apparel & Footwear Template for Microsoft Dynamics AX: ERP for Fashion Certification Report 2011


Sunrise Technologies' Apparel & Footwear Template for Microsoft Dynamics AX is now TEC Certified for online evaluation of enterprise resource planning (ERP) for fashion packages in TEC's ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Data Management Wish List: IT Is Open to Big Changes


Data management, access, and analysis haven’t always received the same amount of consideration, or respect, as the corporate applications that generate and consume the data. In recent years, however, information technology (IT) leaders have focused much more attention on their organizations’ data management platforms and capabilities. Download this white paper to get a better picture of the current data management landscape.

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2011 Human Capital Management Buyer's Guide


It’s not your father’s HR anymore. Plain old-fashioned human resources has blossomed into human capital management (HCM)—a vastly more powerful and far-reaching approach to managing your company’s most valuable asset. In TEC’s 2011 Human Capital Management Buyer’s Guide, you’ll learn about the latest challenges, trends, and developments in HCM, the state of the HCM market, HCM resources and research materials, and HCM case studies and success stories. Download your free PDF copy of TEC’s 2011 Human Capital Management Buyer’s Guide today!

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Employment Screening Benchmarking Report: 2011 Edition


As background screening and drug testing have become commonplace, many employers have shifted the focus toward making their screening programs and practices better—more efficient, more accurate, more flexible, faster and more appealing to both hiring professionals and applicants. The HireRight 2011 Employment Screening Benchmarking Report points to an array of best practices that can help organizations achieve these goals.

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2011 ERP Buyer's Guide for Medium and Large Manufacturers


2011 ERP Buyer's Guide for Medium and Large Manufacturers Your PDF copy of TEC's new ERP Buyer's Guide for Medium and Large Manufacturers is now av...

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The Grape Escape 2011 Roundup


Although this year Judith Rothrock could not attend herself, she’s the driving force behind the annual JRocket Marketing Grape Escape® industry analyst event, now in its 11th year. As always, this year’s Grape Escape was a well-organized event hosting some key industry players. It afforded me and my colleague Gabriel Gheorghiu another opportunity to meet the software vendors who are JRocket

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Xchange Adds To The List Of CRM Point Solutions' Casualties


Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that the CRM point providers without a clear differentiating value proposition and without enough resources have not much to look for out there in the long run other than to find an honorable exit strategy.

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