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(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

links templates to metadata elements at capture  a list of customer-relevant links to specific areas in the knowledge base. Consona has since released new analytics (powered by QlikView) within Consona KM 7.3 in late 2009 . In addition to Microsite Builder, the Recommendation Manager module lets users update related products based on a customer’s profile or buying habits, providing further up- and cross-sell opportunities. KNOVA 7 also allows users to execute customer service based on scenarios which is also used to customize information. These featur Read More...
Document Management System (DMS)
Document management systems (DMS) assist with the management, creation, workflow, and storage of documents within different departments. A DMS stores documents in a database and associates importan...
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Documents related to » links templates to metadata elements at capture


What Small Staffing Agencies Need to Know to Protect Themselves and Their Clients
For small staffing agencies, background screening of temporary employees is not only a key component in protecting their customers and their business, but also

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Pay, Performance, and Productivity: How to Use Compensation to Motivate and Make a Difference
Compensation has consistently remained one of the top five job-satisfaction factors considered most important to employees. A well-designed compensation

links templates to metadata elements at capture  compensation management, compensation strategy, employee motivation Read More...
Putting “Big Company” Strategies to Work for Small to Midsized Businesses
In today’s economy, small businesses’ primary differentiator is service. If systems are down, then customer service levels are down too, ultimately hurting the

links templates to metadata elements at capture   Read More...
How to Use Automation and Virtualization to Improve Service Levels of Your Applications
Across the globe, IT organizations are hindered by applications that were built in silos with tightly coupled dedicated hardware and software, resulting in

links templates to metadata elements at capture   Read More...
Everything You Wanted to Know About Cleaning Registry on Your PC But Were Afraid to Ask
Registry cleanup is inarguably an integral component of PC maintenance. However, many PC users may be wasting time and effort cleaning their registries more

links templates to metadata elements at capture   Read More...
CMS Is to Content as SOA Is to Enterprise Applications
There’s no disputing the fact that content management systems (CMS) and service-oriented architecture (SOA) are closely related. From reuse, the ability to

links templates to metadata elements at capture   Read More...
Guide to Business Intelligence for Small to Midsized Businesses
You'll find it in Focus Experts Briefing: BI Overview, Key Issuesand Trends.

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Barcode Labeling for Food and Beverage Processors: What You Need to Know to Get Started
Food manufacturers are launching sophisticated tracking systems that can identify and isolate quality issues across their supply chains before problems escalate

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From Local to Hosted: The Story of One Company’s Migration to On-demand ERP
Here’s the inside story on how an international manufacturer using a traditional, local enterprise resource planning (ERP) solution shifted gears to end up with

links templates to metadata elements at capture   Read More...
3 Reasons to Archive E-mail: Capacity and PSTs, Migration to Exchange 2010, and Compliance
E-mail is mission critical with corporate knowledge locked inside maiboxes. E-mail archiving solutions help organizations track e-mail transactions, restore

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Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization
A true unified communications (UC) solution, integrated with hosted voice over Internet protocol (VoIP) phone service helps improve fluidity of office

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Managed Services: How to Adapt to the Channel Model of the Future
Low margins, a boom in the managed services sector, and a decreasing reliance on client–server-based infrastructures are drastically changing the business

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Using ERP to Deliver Ecommerce for Engineer to Order Companies
Engineer-to-order (ETO) companies can use enterprise software to implement eCommerce strategies in order to improve customer service, reduce waste, and increase

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What if Companies Could Use Science to Align Prices to Market and Maximize Margins?
Zilliant, a data-driven, price management software provider, aims to enable business-to-business companies to optimize revenue and margins through decision

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